Mike nodded in agreement. "Definitely. But now we know how to troubleshoot and fix the issue. And we have a good story to tell about the time we saved the day with a little XML magic."
Once the file was generated, they used a tool to re-package it into a format that the phones could understand. They then uploaded the re-packaged file to the CUCM and set it as the default configuration file for the phones. cisco ip phone downloading xmldefault cnf xml repack
Mike asked, "But how do we do that?"
It was a typical Monday morning for John, a network administrator at a large corporation. He was sipping his coffee and checking his emails when his phone rang. It was his colleague, Mike, from the IT department. Mike nodded in agreement
"Yeah, we've checked it, but it seems fine," Mike replied. "We've also tried restarting the phones and the Cisco Unified Communications Manager (CUCM), but nothing seems to be working." And we have a good story to tell